@coliver said in Software Catalog:

@Kelly said in Software Catalog:

@coliver said in Software Catalog:

For the opensource side. https://www.opsi.org may have something of what you're looking at. I tested it out in the past but SCCM fit with what the management was looking to do.

Just to be clear, I'm not as concerned about the deployment side of things (yet). Do how much is opsi and SCCM: Software Center oriented around end users and how much around administration? I know it should be part of the fabric. I'm just trying to modernize some processes that have been enshrined in the halls of familiarity, and this is the first step for us.

Software Center is almost 100% end user oriented. If you are looking to automate this without hands you wouldn't even expose the interface. I think Opsi is the opposite. I don't think, if I recall, it has any real means for the end users to request applications outside of a really bad web interface... even then I may be mistaken.

That's good to know. I had only done some surface digging into Software Center, and then when I hit the opsi website it looked as you describe it now, so I wanted to be sure that I was communicating clearly. Thanks.

So anyways, what features do accountants need for asset purposes?

@wrx7m I'm not sure. If all else fail, they do have chat room to let them know.
https://gitter.im/snipe/snipe-it

@mike-davis said in How MSPs provide their services:

@scottalanmiller said in How MSPs provide their services:

That's a lot of investment for a system like that. If you have hundreds of customers, it can make sense. But it takes a lot of customers to recoup the lost time into that system. It can work out well for a traditional MSP, but depends on large scale standardization to justify the investment.

I don't know about hundreds of customers. The number of end points might be more relevant. For me at about 10 MSP customers I can justify the investment. When you look at the time it takes to set up something like a zabbix server and maintaining a WSUS server vs not having to that helps make it worth it. Missed revenue because you didn't have a system in place to capture every minute hurts.

It would be a blend, I'm sure. A single customer with a million end points wouldn't make sense because you'd use more traditional tools in a single customer scenario. And a hundred with only one end point each wouldn't do it either. So some combination of enough end points for volume and enough customers for complexity put together.

Oh and I rarely if ever had to do anything with SpendMap. Their support was absolutely fantastic! We had it for a few years and I think I only touched the servers to update them here or there. The support did all app updates themselves and I just had to be available for support if something went awry.

I'm using a basic label printer and just printing off the asset tag. We also don't need anything special either. . . so.

OS Image deployment - I use Clonezilla. Setup a VM with all needed drivers/applications for all devices in fleet, create and answer file, sysprep and go.

remote support - I include the access version of ScreenConnect in all of my images (see instructions on anonymizing the setup pre sysprep.

asset management - I use Excel, but SnipeIT I hear is good.

But of course, the three links you pointed to already say all of this.

I started using the hosted version. One, because it was cheaper and two, because I needed something sooner than later and didn't have time to deploy and get it going. I confirmed that I can move the data out and host myself in the future.

I like it overall but some of the importing has proven to be flaky when grabbing csv files. Sometimes the header doesn't really apply and I will have to make a small adjustment and then reimport. I am still in the process of adding assets but I like it overall. I also use SpiceWorks reports and verify against known good data as I import the csvs.